Warranty Management
Register warranties, handle claims and track repairs
What it does
Record the warranty that comes with each product or service, watch expiry dates, and handle claims from first notice through to resolution. Claims carry time tracking so the effort spent on each one is visible, and a guide keeps staff on the same steps every time. Customers register warranties and check their claims through the client portal.
Who uses it
Service and support teams, warranty administrators, and the customers who register and claim on the products they bought.
Where it fits
Warranty records are held against the same customers and products used by service, stock and support work, so a claim can be traced back to the item it covers. Claim and repair activity sits beside the support tickets and stock rows that prompted it.
What it supports
- Warranty Registration
- Warranty Information Records
- Expiry Date Tracking
- Warranty Claims Management
- Repair Tracking
- Time Tracking
- Warranty Guide
- Receipt Process
- Prefix Settings
- Client Portal Warranty Information
- Client Portal Claims