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Front Office & Customer

Repair & Service Jobs

Track every repair from intake to collection

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What it does

Repair & Service Jobs gives outlets one place to log a customer device, record what is wrong and track the job to collection. Each record carries a due date, completion date, status, brand, device model, serial number, defect notes and a repair checklist. Spare parts and services are set up per device model, and service rates can follow wholesale, retail or outlet price groups.

Functions in this module

  • Repair Job Records
  • Due And Completed Dates
  • Job Status Tracking
  • Device Brands And Models
  • Serial Number Capture
  • Repair Checklists
  • Defect Notes
  • Spare Parts And Services
  • Parts By Device Model
  • Service Price Groups
  • Service Staff Assignment
  • Booking And Appointment Slots

Where it fits across your outlets

On the SenangUrus Business platform, Repair & Service Jobs extends the outlets and locations you already run, so a branch can take in a device and head office can still see and price the work. It sits alongside the platform's selling price groups and service staff setup, so repairs are quoted and staffed on the same rules as the rest of the business.

Service counter staff and technicians at each outlet record intake details and update job status. Outlet supervisors and head office use the same records to check open jobs, due dates and completion, while parts and service pricing stay with whoever maintains the price groups.

Included in SenangUrus Business

  • Runs on the same database as outlet sales, stock, accounts and people records.
  • Access is granted per module and per outlet, so each location sees its own scope.
  • Delivered with implementation, data setup and training for counter and office staff.
Related modules

Often used with repair & service jobs

Front Office & CustomerCustomer CRMTrack every lead from first contact to paying customer Front Office & CustomerHotel & Front DeskRooms, rates and guest stays under one desk Back Office & PeopleAccounting & BookkeepingBranch-aware ledgers, journals and reports for multi-outlet books Back Office & PeopleSpreadsheet WorkspaceWork on sheets without leaving the platform
Questions

About the Repair & Service Jobs module

01/Is Repair & Service Jobs included in SenangUrus Business?
Yes — it is part of the SenangUrus Business module library. Your plan sets how many business accounts and logins you have; the module is switched on during implementation.
02/Does it work across several outlets?
It runs inside SenangUrus Business and shares outlet, stock, customer and account records with the rest of the edition. Access can be limited to one outlet or opened across the group, so reporting stays consistent either way.
03/What does setup involve?
Configuration of the module for your process, migration of the data it depends on, permissions per role and outlet, and training for the staff who will use it daily.
04/Can it be tailored?
Documents, approval steps, fields and reports can be configured. Where a requirement is genuinely unique, custom development is scoped separately.
Next step

See Repair & Service Jobs on one of your outlets

We will walk through the module using your own products, outlets and staff roles, so you can judge it against the way the business runs today.

Book a demo See all modules