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Supply Chain & Operations

Warranty Management

Register warranties, handle claims and track repairs

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What it does

Record the warranty that comes with each product or service, watch expiry dates, and handle claims from first notice through to resolution. Claims carry time tracking so the effort spent on each one is visible, and a guide keeps staff on the same steps every time. Customers register warranties and check their claims through the client portal.

Functions in this module

  • Warranty Registration
  • Warranty Information Records
  • Expiry Date Tracking
  • Warranty Claims Management
  • Repair Tracking
  • Time Tracking
  • Warranty Guide
  • Receipt Process
  • Prefix Settings
  • Client Portal Warranty Information
  • Client Portal Claims

Where it fits on the platform

Warranty records are held against the same customers and products used by service, stock and support work, so a claim can be traced back to the item it covers. Claim and repair activity sits beside the support tickets and stock rows that prompted it.

Service and support teams, warranty administrators, and the customers who register and claim on the products they bought.

Included in SenangUrus 360

  • Runs on the same database as finance, stock, sales and people records.
  • Role-based permissions, so access is granted module by module.
  • Delivered with implementation, data setup and training by our team.
Related modules

Often used with warranty management

Supply Chain & OperationsFleet ManagementKnow what your vehicles cost and when they need work Supply Chain & OperationsLogistics ManagementRun shipping, pickups and consolidations in one place Supply Chain & OperationsInventory ManagementTrack goods from vendor order to customer delivery Supply Chain & OperationsPurchase ManagementControl supplier quotes, purchase orders and goods received
Questions

About the Warranty Management module

01/Is Warranty Management included in SenangUrus 360?
Yes — it is part of the SenangUrus 360 module library. Your plan determines how many business accounts and users you have; the module itself is switched on during implementation.
02/Can we run this module on its own?
It runs inside SenangUrus 360 and uses the platform's shared records — customers, products, accounts and users. That is what keeps reporting consistent instead of needing an integration.
03/What does setup involve?
Configuration of the module for your process, migration of the data it depends on, permissions per role, and training for the people who will use it daily.
04/Can it be tailored?
Documents, approval steps, fields and reports can be configured. Where a requirement is genuinely unique, custom development is scoped separately.
Next step

See Warranty Management on your own data

We will run one of your real transactions through the module in a 45-minute session, so you can judge it against the work you do today.

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