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Sales & CRM

Omni Channel Sales

Sell from store, portal, POS and online storefronts together

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What it does

Take orders through the channels your customers already use: counter selling, your client portal, manual and pre-orders, and connected online stores. Every order lands in a single list with its details, processing state and stock check. Shipments are tracked from the same record, so the team works from one queue.

Functions in this module

  • Order Management
  • Order Details View
  • Order Processing
  • Automated Inventory Check
  • Shipment Management
  • Manual Order Entry
  • Pre-Order Channel
  • Client Portal Store
  • POS Shift Management
  • POS Payment Processing
  • Barcode Scanning
  • Online Store Sync
  • Loyalty Point Redemption

Where it fits on the platform

Every channel draws on the same product catalogue and stock, so availability is checked before an order is confirmed. Invoices, payments and returns flow into accounting, and channel performance rolls up into sales reporting.

Retail and online sales teams, counter staff and fulfilment coordinators working from one order queue.

Included in SenangUrus 360

  • Runs on the same database as finance, stock, sales and people records.
  • Role-based permissions, so access is granted module by module.
  • Delivered with implementation, data setup and training by our team.
Related modules

Often used with omni channel sales

Sales & CRMSales Commission ProgramPay sales commissions from actual invoice payments Sales & CRMSales Agent ManagementTrack agent orders, commissions and customer ownership Sales & CRMCustomer Service ManagementKeep every support request on track and on time Sales & CRMService ManagementSell, renew and upgrade services from one record
Questions

About the Omni Channel Sales module

01/Is Omni Channel Sales included in SenangUrus 360?
Yes — it is part of the SenangUrus 360 module library. Your plan determines how many business accounts and users you have; the module itself is switched on during implementation.
02/Can we run this module on its own?
It runs inside SenangUrus 360 and uses the platform's shared records — customers, products, accounts and users. That is what keeps reporting consistent instead of needing an integration.
03/What does setup involve?
Configuration of the module for your process, migration of the data it depends on, permissions per role, and training for the people who will use it daily.
04/Can it be tailored?
Documents, approval steps, fields and reports can be configured. Where a requirement is genuinely unique, custom development is scoped separately.
Next step

See Omni Channel Sales on your own data

We will run one of your real transactions through the module in a 45-minute session, so you can judge it against the work you do today.

Book a demo See all modules