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Sales & CRM

Customer Loyalty & Memberships

Reward repeat customers with points and tiers

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What it does

Give customers points for what they spend and let them redeem those points against purchases, coupons or a higher membership level. Membership levels carry their own product and category offers along with a discount, and each level or points balance can be given an expiry date. Points tables and logs show staff and customers how every balance was earned.

Functions in this module

  • Points Per Amount Spent
  • Points Per Product Category
  • Coupon Generation
  • Minimum Points Threshold
  • Coupon Expiry Notifications
  • Membership Levels
  • Level Discounts
  • Membership Expiry Dates
  • Points Expiry Rules
  • Partial Payment With Points
  • Points To Coupon Conversion
  • Customer Points Log
  • Admin Points Table
  • Redeem On Invoice

Where it fits on the platform

Points are earned from real purchases and redeemed against orders or invoices, so a balance reflects the customer's actual trading history. Redeeming points against an invoice reduces the amount due, which keeps the cost of rewards inside the same sales figures finance already reports on.

For retail and sales teams, marketers and support staff who run a customer rewards scheme.

Included in SenangUrus 360

  • Runs on the same database as finance, stock, sales and people records.
  • Role-based permissions, so access is granted module by module.
  • Delivered with implementation, data setup and training by our team.
Related modules

Often used with customer loyalty & memberships

Sales & CRMSales Commission ProgramPay sales commissions from actual invoice payments Sales & CRMOmni Channel SalesSell from store, portal, POS and online storefronts together Sales & CRMSales Agent ManagementTrack agent orders, commissions and customer ownership Sales & CRMCustomer Service ManagementKeep every support request on track and on time
Questions

About the Customer Loyalty & Memberships module

01/Is Customer Loyalty & Memberships included in SenangUrus 360?
Yes — it is part of the SenangUrus 360 module library. Your plan determines how many business accounts and users you have; the module itself is switched on during implementation.
02/Can we run this module on its own?
It runs inside SenangUrus 360 and uses the platform's shared records — customers, products, accounts and users. That is what keeps reporting consistent instead of needing an integration.
03/What does setup involve?
Configuration of the module for your process, migration of the data it depends on, permissions per role, and training for the people who will use it daily.
04/Can it be tailored?
Documents, approval steps, fields and reports can be configured. Where a requirement is genuinely unique, custom development is scoped separately.
Next step

See Customer Loyalty & Memberships on your own data

We will run one of your real transactions through the module in a 45-minute session, so you can judge it against the work you do today.

Book a demo See all modules